FAQs

⭐ PandaCart – Frequently Asked Questions (FAQ)

 

🛒 Shipping & Delivery

How long does shipping take?

We do our best to get your order to you as soon as possible.
Most orders arrive within 7–15 business days, and we’ll keep you updated every step of the way.
As soon as your order ships, you’ll receive an email with your tracking number so you can follow your package with ease.

Do you offer free shipping?

Yes, absolutely.
We offer free standard shipping on all orders because we believe shopping should feel easy and stress free.

Do you ship internationally?

For now, we ship within the United States.
We’re hoping to expand soon – stay tuned!

🔄 Order Changes, Returns & Refunds

Can I change or cancel my order?

We start preparing your order quickly so you get it as fast as possible.
If you need to make a change, just email us at support@pandacart.us within 12 hours – we’ll do our best to help.
After processing begins, changes may no longer be possible.

What is your return policy?

Your peace of mind matters to us.
If something didn’t work out, you can return items within 30 days of delivery.
Items need to be unused and in original condition.
Just send us an email at support@pandacart.us, and we’ll guide you through a simple, friendly return process.

What if my item arrives damaged or incorrect?

We’re here for you.
Send us a message, and we’ll take care of it quickly and kindly.

🎁 Products & Quality

Are your products safe and tested?

We choose our products with care and work only with trusted suppliers.
When needed, you’ll find material or safety information directly on the product page.

💳 Payments

What payment methods do you accept?

We accept secure payments via:
Visa, Mastercard, American Express, PayPal, Venmo and more (depending on your location).
All payments are encrypted and processed safely to protect you.

📦 Tracking & Support

How can I track my order?

Once your order ships, you’ll receive a tracking email.
You can also check your delivery status anytime on our Track Order page.

How can I contact you?

We’re always happy to help.
You can reach our support team at support@pandacart.us, and we’ll get back to you as soon as possible.

💛 General Information

Why choose PandaCart?

Because we truly care.
We focus on offering useful, trending products, friendly support, and a smooth shopping experience that feels comfortable, simple, and trustworthy